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Booking Policies

Our team — and our kitties! — look forward to welcoming you to our cat lounge! Please review the following information about our booking policies.

Advanced bookings are highly recommended to guarantee your spot in our cat lounge, as there is a capacity limit of 8 guests at a time.

Cancellations and Rescheduling

Cancellations less than 24 hours from your visit are non-refundable. After your time slot begins, all bookings are final. Cancellations more than 24 hours before your visit will receive a 100% refund, or may be rescheduled.

If you wish to reschedule or cancel a booking, please call 808.425.4131, or you can do so within the links in your confirmation email. If you are unable to locate your confirmation email, or if you have any other questions, please email us at meow (at) popokiandtea.com for assistance.

Age Restriction

For the safety and best experience for our guests and our cats, we welcome guests ages 7 and up. Children 6 and under and their guardian must book during our designated Keiki Hour sessions on Sundays and Thursdays at 11am. There must be 1 adult per 2 children 12 and under. Children ages 13-17 may visit without an adult, but will still need a parent or guardian to sign our waiver, either in advance online, or upon arrival. We will accommodate approved adopters with children under 7. During the ongoing COVID-19 pandemic, please ensure your children are able to socially distance from other guests outside of your household, if applicable. Mahalo!